Parts are free and shipped promptly within our 30 Day Warranty period. Please do not discard any packaging materials or parts until the issue is resolved. Proof of purchase and/or photos of the damaged/defective parts may be requested. If your item is out of warranty and/or a nominal fee and shipping charge is required, we will contact you before shipment.
You will need your Assembly Manual with the Model Number, Parts List, and Version Code. Please also have the product and product carton nearby.
Some products do not have assembly instructions and this is noted during the ordering process.
Missing instructions? Use our Assembly Instructions Search Page.
We send e-mail confirmation of your order immediately. If you don't receive it check your Spam/Junk folder. If you still don't have the confirmation, we may not have received it. Please resubmit to be sure.
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'13 Holiday Delivery
Ground delivery: Please order by Monday December 16th.
Three Day delivery: Please order by Tuesday December 17th.
Two Day Air: Please order by Wednesday, December 18th.
Next Day Air: Please order by Thursday, December 19th.
Ground Delivery: Please order by Monday November 18th.
Three Day: Please order by Tuesday, November 19th.
Two Day Air: Please order by Wednesday, November 20th.
Next Day Air: Please order by Thursday, November 21st.