Customer Service Information
Thank you for shopping with Badger! This page answers our most frequently asked questions.
Is everything on your site in-stock?
Each product page includes stock status information at the top. If the page displays an Add to Cart button, the item is in-stock and can be placed into the shopping cart for ordering. If the item says Out of Stock or New Item, it will display an estimated date for when we expect it to be back in-stock (this is an estimate only and not a guarantee). We also have some retailer exclusives on our site. Those product pages will link you to the web site where the exclusive item can be purchased.
Where do you ship?
We ship to all 50 states, APO/FPO addresses, and all of the U.S. Territories served by the US Postal Service. We can send many of our items to Canada on a special request basis. If you're in Canada and would like to inquire about an item, please Contact Us. We are not shipping to any other destinations at this time.
What do you charge for shipping?
Ground shipping is FREE on all orders shipping to street addresses within the Contiguous U.S. Shipping charges will be added at checkout for orders shipped to Alaska, Hawaii, P.O. Boxes, APO/FPO, and the U.S. Territories. You may also select rush shipping at the checkout for an additional charge.
Shipping to Canada is charged at the actual UPS, FedEx, or USPS rate which does NOT include any Customs or Brokerage fees OR GST/PST. We cannot estimate these added charges ahead of time. We do not add these charges to your Badger invoice. You will be billed separately by UPS, FedEx, or USPS. For more information, please contact USPS, UPS, FedEx, Revenue Canada, or Canada Post.
When will my order ship?
Orders shipping Ground within the Contiguous U.S. normally ship within two business days Monday to Thursday. We are closed Fridays, Saturdays, Sundays and Major Holidays. We'll e-mail your tracking number upon shipment if available. Orders shipping to Canada or via the U.S. Postal Service to Alaska, Hawaii, P.O. Boxes, APO/FPOs, and the U.S. Territories may take slightly longer to ship.
When will my order arrive?
Please allow three to ten days after shipment for your package to arrive if shipped by UPS or FedEx Ground. Please allow a minimum of 7-14 days after shipment for post office orders to arrive. Orders shipping to Canada may take slightly to significantly longer depending on the speed of Customs clearance at the border.
What if my order arrives damaged?
If the box containing your order was visibly damaged in transit, please refuse the package and contact us immediately for further instructions. If the damaged package is left at your door, contact us for further instructions before doing anything with the package.
What is your return policy?
Please visit our Returns & Exchanges page for complete details.
How can I pay for my order?
Do you collect sales tax?
We are required to collect 5.5% sales tax on all orders shipping to Wisconsin addresses.
What if I need to cancel my order or make a change?
Since we ship promptly, contact us immediately if you need to cancel or change your order. If your order has already shipped, you will need to refuse the package with UPS, Fedex, or USPS.
How can I get replacement parts?
Please inspect your purchase closely immediately upon receipt. All of our products carry a 30 Day Parts Warranty. If anything is missing or not satisfactory, you can easily order whatever is needed from our Parts Requests system. Parts are shipped promptly (often same or next day during our work week) and sent free of charge within the warranty period.
We are often able to replace parts for older items, too, for a nominal fee to cover the processing and shipping. Just contact us and let us know what product you have and what pieces you need.
Do you sell your customers' names to other companies?
Is my credit card information protected?
We maintain a secure checkout to protect your personal and payment information. All information is encrypted for storage.
I'm having trouble placing my order. What do I do?
Please ensure that your browser is set to accept cookies so our shopping cart will work properly. If you are still having a problem, please note any error messages you are receiving and contact us for further assistance.
I still have a question. How do I contact you?
Please use our Contact Form. Otherwise, you can call Customer Service toll-free at 1-800-236-1310 during normal business hours (Monday through Thursday, 7:30 AM to 3:30 PM CST. Closed Fridays, Saturdays, Sundays and Major Holidays). You can also fax us at (715) 352-3163.
I'm a retailer interested in purchasing wholesale. What do I do?
To get started, please visit our For Retailers page. We look forward to welcoming you to the Badger Basket family!
In Case of Errors or Omissions
In the case of errors or omissions in pricing or other charges related to your order such as shipping or taxes, we will contact you before shipping for instructions, or cancel your order and notify you of such cancellation.
Product Features May Change
Product features may change at any time without notice; and product colors, finishes and patterns may vary slightly from screen display due to differences in technology or changes in manufacturing. We strive to keep our site current and welcome your feedback if you find something you believe to be inaccurate.